Privacy Policy

Privacy Policy


This Privacy Policy explains how DriveGear collects, processes, uses, and shares your Personal Information when you browse our Site or place an order with us.


Contact


If you have any questions about this Privacy Policy, would like additional information about how we handle Personal Information, or wish to submit a complaint, you can contact us by e-mail or through our contact page.


Collecting Personal Information


When you use our Site, we may collect information about your device, how you interact with the Site, and the information required to process and fulfill your orders. We may also collect additional information when you contact us for customer support. In this Privacy Policy, "Personal Information" means information that can identify or relate to an individual. The sections below explain what information we collect, how it is collected, and why we use it.


  • Device information
    • 1) Purpose of collection: to ensure the Site functions and displays correctly, and to analyze how visitors use our Site so we can improve its performance and functionality.
    • 2) Source of collection: collected automatically when you access or use our Site through cookies, log files, web beacons, tags, pixels, or similar technologies.
    • 3) Disclosure for a business purpose: shared with our processor Shopify.
    • 4) Personal Information collected: web browser version, IP address, time zone, cookie information, pages or products you view, search terms, and information about how you interact with the Site.
  • Order information
    • 1) Purpose of collection: to process and fulfill your orders, provide products and services, process payments, arrange shipping, issue invoices and order confirmations, communicate with you, detect and prevent potential fraud or other risks, and, where permitted and consistent with your preferences, provide information about our products, services, or offers.
    • 2) Source of collection: collected directly from you.
    • 3) Disclosure for a business purpose: shared with our processor Shopify.
    • 4) Personal Information collected: name, billing address, shipping address, payment information (including credit card information), email address, and phone number.
  • Customer support information
    • 1) Purpose of collection: to respond to your questions, requests, and support inquiries.
    • 2) Source of collection: collected directly from you.
    • 3) Disclosure for a business purpose: shared with service providers when necessary to provide customer support.
    • 4) Personal Information collected: information you choose to provide when contacting us, including your name, contact information, order details, and the contents of your message.


Minors


Our Site is not intended for individuals under the age of 15. We do not knowingly collect Personal Information from children. If you are a parent or legal guardian and believe that a child has provided us with Personal Information, please contact us using the contact information provided above so that we can review and delete the information where appropriate.


Sharing Personal Information


We may share your Personal Information with trusted service providers when necessary to operate our Site, process orders, provide services, and fulfill our obligations to you. For example:


  • - We use Shopify to operate and manage our online store. You can learn more about how Shopify handles Personal Information here: https://www.shopify.com/legal/privacy.
  • - We may disclose Personal Information when required by applicable laws or regulations, in response to a subpoena, search warrant, or other lawful request, or when disclosure is necessary to protect our rights, property, customers, or business.


Behavioural Advertising


Where applicable, we may use Personal Information and related information to provide relevant advertising or marketing communications about products and services that may be of interest to you.


  • -- We use Google Analytics to better understand how visitors use our Site and to improve our services. More information about how Google handles Personal Information is available here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • -- We may share information about your activity on our Site, your purchases, and your interactions with our advertisements with advertising partners. Depending on your location and applicable requirements, certain information may be collected or shared through cookies and similar technologies with your consent.
  • -- We use Shopify Audiences to help us understand and reach potential customers through advertising partners. This may involve information about your Site activity, purchases, and the email address associated with your purchases being processed through Shopify Audiences in accordance with applicable privacy requirements.


For additional information about targeted advertising and how it works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


You can opt out of targeted advertising by:


FACEBOOK - https://www.facebook.com/settings/?tab=ads


GOOGLE - https://www.google.com/settings/ads/anonymous


BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


You may also be able to opt out of certain targeted advertising services through the Digital Advertising Alliance’s opt-out portal: https://optout.aboutads.info/.


Using Personal Information


We use the Personal Information we collect to operate our Site and provide our services. This may include processing payments, fulfilling and shipping orders, providing customer support, communicating with customers, improving our Site, preventing fraud, and informing customers about products, services, and offers where permitted.


Lawful basis


Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we may process your Personal Information based on the following lawful grounds:


  • - Your consent;
  • - The performance of a contract between you and the Site;
  • - Compliance with our legal obligations;
  • - The protection of your vital interests;
  • - The performance of a task carried out in the public interest;
  • - Our legitimate interests, provided that these interests do not override your fundamental rights and freedoms.


Retention


When you place an order through our Site, we retain the Personal Information associated with the transaction for as long as reasonably necessary for business, legal, accounting, fraud-prevention, and regulatory purposes, unless you request its deletion where applicable. Additional information about your right to request deletion is provided in the “Your rights” section below.


Automatic decision-making


If you are a resident of the EEA, you may have the right to object to processing based solely on automated decision-making, including profiling, where such processing produces legal effects or similarly significant effects on you.


We may use automated systems to help identify and prevent fraudulent transactions.

 

Our processor, Shopify, may use limited automated decision-making for fraud prevention that is not intended to produce a legal or otherwise significant effect on you.

 

Examples of automated fraud-prevention measures may include:

 

-- Temporary blocking of IP addresses associated with repeated failed transactions. These blocks may remain active for a limited number of hours.

-- Temporary blocking of payment cards associated with suspicious or blocked IP addresses. These blocks may remain active for a limited number of days.


Your rights


GDPR


If you are a resident of the EEA, you may have the right to access the Personal Information we hold about you, request a copy of your information, request correction or updates, and request deletion where applicable. You may also have the right to request portability of your Personal Information. To exercise these rights, please contact us using the contact information provided above.

 

Your Personal Information may initially be processed in Ireland and may subsequently be transferred outside of Europe for storage and further processing, including to Canada and the United States. More information about how Shopify handles data transfers under the GDPR is available in Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.


CCPA


If you are a resident of California, you may have rights regarding the Personal Information we collect, including the right to know what information we collect, request access to that information, request correction or deletion where applicable, and request portability of your Personal Information. If you would like to exercise any applicable rights, please contact us using the contact information provided above.

 

You may also designate an authorized agent to submit a request on your behalf by contacting us through the information provided above.


Cookies


Cookies are small data files that are stored on your computer or other device when you visit our Site. We use different types of cookies, including functional, performance, advertising, and social media or content cookies.

 

Cookies help improve your browsing experience by remembering certain actions and preferences, such as your settings and region. They can also help us understand how visitors use our Site, including whether someone is visiting for the first time or returning to the Site.

 

We use cookies and similar technologies to maintain and improve the functionality of our Site, understand how it is used, support our services, and, where applicable, provide relevant advertising.